Refund Policy - Gift that Song

⚠️ No Refunds Policy

Once you make the payment, we do not offer refunds. This is because you can listen to your complete song before paying, and payment is only processed if you are satisfied with the result. Once the payment is processed, the song is yours.

1. No Refunds Policy

We do not offer refunds once the payment has been processed. This is because:

You can listen to your complete song before making payment
You only pay if you are satisfied with the result
Payment is only processed after you have listened to and approved the song
Once the payment is processed, the song is yours to use as you wish

2. Revisions Policy

We offer revisions for your personalized song. These revisions allow you to request minor adjustments to ensure your satisfaction.

Conditions for revisions:

Revisions must be requested within 7 days after delivery
Requested changes must be reasonable and not completely alter the song
Changes that require recreating the song from scratch are not allowed
Revisions are processed within 24-48 hours

3. Special Cases

3.1 Technical Problems

If you experience technical problems with downloading or playing your song, we will work with you to resolve them at no additional cost.

3.2 Delivery Delays

In case of delays in the delivery of your song, we will work to resolve the situation as follows:

If there is a technical delay on our platform, you will receive your song at no additional cost
We will work with you to find an appropriate solution
In exceptional cases, we can offer alternatives or appropriate compensations

4. Available Alternatives

If you are not satisfied with your song, we offer the following alternatives:

100% credit for a new personalized song
50% discount on your next order
Additional services at no cost

5. Contact Process

5.1 Revision Requests

To request a revision of your song, contact us specifying what changes you want. We will process revisions within 7 days after delivery.

5.2 Alternatives

If you are not satisfied with your song, we can offer you credits or discounts for future purchases.

6. Contact

For inquiries or to resolve any issue, contact us at:

Email: hola@giftthatsong.com
Subject: "Revision - #[order number]" to request changes
Subject: "Inquiry - #[order number]" for other inquiries

💡 Tip

To ensure your satisfaction, we recommend being specific in your requirements when placing the order. Remember that you can request revisions to adjust your song, but it's important to request them within 7 days after delivery.