Refund Policy
⚠️ No Refunds Policy
Once you make the payment, we do not offer refunds. This is because you can listen to your complete song before paying, and payment is only processed if you are satisfied with the result. Once the payment is processed, the song is yours.
1. No Refunds Policy
We do not offer refunds once the payment has been processed. This is because:
- You can listen to your complete song before making payment
- You only pay if you are satisfied with the result
- Payment is only processed after you have listened to and approved the song
- Once the payment is processed, the song is yours to use as you wish
2. Preview listening and payment decision
You can listen to your complete song before paying. Payment is only processed when you confirm you are happy with the result.
In practice:
- We generate the song from your order and you can listen to it in full before paying
- If you want to adjust the story or lyrics, do so during the order flow before generating the final version
- Once paid, we do not offer additional song changes as a standard service
3. Special Cases
3.1 Technical Problems
If you experience technical problems with downloading or playing your song, we will work with you to resolve them at no additional cost.
3.2 Delivery Delays
In case of delays in the delivery of your song, we will work to resolve the situation as follows:
- If there is a technical delay on our platform, you will receive your song at no additional cost
- We will work with you to find an appropriate solution
- In exceptional cases, we can offer alternatives or appropriate compensations
4. Available Alternatives
If you are not satisfied with your song, we offer the following alternatives:
- 100% credit for a new personalized song
- 50% discount on your next order
- Additional services at no cost
5. Contact Process
5.1 Support and inquiries
If you have a technical issue with download or playback, or a question about your order, email us with your order number.
5.2 Alternatives
If you are not satisfied with your song, we can offer you credits or discounts for future purchases.
6. Contact
For inquiries or to resolve any issue, contact us at:
- Email: hola@giftthatsong.com
- Subject: "Support - #[order number]" for issues or questions
- Subject: "Inquiry - #[order number]" for other inquiries
💡 Tip
To get the best result, be specific about your story and preferences when ordering, and use the lyrics assistant to refine the text before generating the final song.